Transhipping Service / Domestic Shipping Policy 

Importing or shipping fish into the US does not have to be a painstaking process. We will try to make the process as smooth and as painless as possible for everyone. If you purchased your fish from an eBay or AquaBid seller for the first time, please email us at tuckysbettas@hotmail.com or text us directly at 818-454-3894. Texting is usually the best and quickest way to reach us.

Below is our basic policy on what’s covered and what to expect in terms of paying for your shipment once your fish reaches the US. Please bare in mind that even though you’ve made your purchase on eBay / AquaBid / Band and you paid the seller in Asia (x) amount, there are costs involved in importing fish into the states. Costs includes US Customs Clearance, transportation costs, and shipping fees to your physical location.

Our policy are as follows:

1) DOA (Dead on Arrival) will be covered by the overseas seller.

When your shipment arrives, we will inspect the package for any DOA and inform you if there are deaths. You will need to take this up with your seller if DOA does occur.

We do not repackage your fish unless it's deemed necessary. THIS WILL VOID THE SELLER DOA GUARANTEE. If there's a problem with the fish, you and the seller will be notified.

2) YOU WILL BE INVOICED FOR THE SHIPPING AND HANDLING FEE FOR YOUR FISH. THE BALANCE ON THE INVOICE HAS TO BE SETTLED AND PAID IN FULL BEFORE YOUR FISH WILL BE SHIPPED TO YOUR PHYSICAL ADDRESS.

An invoice will be sent to your email address provided to us by your seller prior to the arrival of your fish, typically 24 to 48 hours beforehand. If you need an estimate of shipping costs, please text or contact us before your seller finalizes your order from overseas. The fee structure is at the bottom of the page. We can contact your seller and work with them directly if requested. Please bare in mind that if you give us all of your information (email, address, phone number) ahead of time as well as the number of fish you’ve purchased, we can provide the estimate to you fairly quickly and this is the best way to avoid delays once your fish arrives in the US.

If you live in an apartment complex, or gated community with UNIT numbers, please be sure to give us that info. THIS IS VERY IMPORTANT. IF UPS AND USPS CANNOT FIND YOUR UNIT, YOUR SHIPMENT WILL BE DELAYED AND YOUR FISH MAY NOT MAKE IT.

If you do not claim the fish and / or fail to arrange for shipment or local pick up within 48 hours of their arrival, we reserve the right to hold your stock and you forfeit the rights to your shipment / fish.

3) WE DO NOT REFUND FOR SHIPPING AND SERVICE FEES IN CASE OF DOA. YOU WILL NEED TO TAKE UP DOA ISSUES with YOUR SELLER.

When your fish shipment arrives, we will turn it around and send it off within 24 hours after initial US arrival (unless you make arrangement with us prior). In the colder season, all fish will be shipped UPS NEXT DAY OVERNIGHT ONLY. IF YOU HAVE CONCERNS, please use the CHAT FEATURE ON THIS SITE, TEXT or leave us a message on Facebook Messenger for the fastest response.

 

TRANSHIPPING FEES FOR BETTAS & GUPPIES

Bettas & Guppies - $ 3.00 per fish

Insulated Box Fee Starting at - $ 8.00 and up

Heat Pack - $ 3.00 per unit

Repacking Fee for Betta and Guppy, if requested by customer - $2 per fish

WHOLESALE BOX RATES (Does Not Include Shipping)

Small Box - $85.00 USD - 16x13x14 (H x W x H)

Medium Box - $110.00 USD - 21x15x14 (L x W x H)

Large Box (Fits Up To 125 to 140 Bettas) - $135.00 USD - 25x19x15 (L x W x H)

Jumbo Box - $160.00 USD -29x21x16 (L x W x H)

FLOWERHORN / LARGE FISH RATES (Does Not Include Shipping)

5 INCH BAG / $20.00

6 INCH BAG / $25.00

7 INCH BAG / $30.00

8 INCH BAG / $40.00

9 INCH BAG / $55.00

10 INCH BAG / $75.00

12 INCH BAG / $98.00

13 INCH BAG AND LARGER will be calculated by weight ($12.00 per LB)

DOMESTIC SHIPPING RATES

USPS 2-3 Day Priority Starting at $18.95 and up

UPS NEXT Day Air Starting at $55.00 USD and up

UPS 2nd Day Air Starting at $25.00 and up

SWA Cargo (NFG) Starting at $85.00 and up