• Seller's Terms and Conditions

• READ BELOW. THIS IS VERY IMPORTANT. BY PAYING THIS INVOICE, YOU ARE HEREBY ACCEPTING THE TERMS AND CONDITIONS THAT ARE STATED BELOW.
  
  IN THE CASE OF EXTREME WEATHER (COLD, BELOW 35 DEGREES OR HOT ABOVE 90 DEGREES) WE RESERVE THE RIGHT TO HOLD YOUR FISH UNTIL FURTHER NOTICE AND RESCHEDULE SHIPPING AT A LATER TIME.
  
  We cannot guarantee shipping times for either UPS or USPS. BOTH UPS AND USPS WILL NOT GUARANTEE THEIR DELIVERY TIMES, MEANING THAT SHIPPING IS NON-REFUNDABLE AND THEY WILL NOT BE HELD RESPONSIBLE FOR THEIR DELAYS AND LOGISTICAL PROBLEMS. SO BEWARE.
  
  SHIPPING CHARGES, BOX AND IMPORT FEES ARE NON REFUNDABLE. If there are DOAs (dead on arrivals), you have one hour from the time of delivery (based on the tracking number) to contact the seller. The seller will provide either a credit or a replacement for the DOA. IF THERE ARE DOA / DEATHS, PLEASE CONTACT THE SELLER DIRECTLY. AGAIN, SHIPPING, BOX AND IMPORT FEE ARE NON-REFUNDABLE.
  
  PLEASE MAKE SURE YOUR ADDRESS ON THE INVOICE IS CORRECT. IF YOU PAY AND THE INFO IS INCORRECT AND VERIFIED BY YOU PRIOR TO THE SHIPMENT DAY, WE ARE NOT RESPONSIBLE AND DO NOT GUARANTEE SHIPPING TIMES FOR UPS OR USPS. THIS IS SOLELY ON YOU.

• If your shipping and billing address is different, that will delay the shipping process of your fish.  Contact us prior to making payment if this is your case.

• IF YOU ARE USING PAYPAL TO MAKE A PAYMENT, MAKE SURE THAT THE SHIPPING ADDRESS ON YOUR PAYPAL ACCOUNT IS CURRENT AND VALID.  IF THE ADDRESS ON THE INVOICE DIFFERS FROM YOUR PAYPAL ACCOUNT, WE WILL SHIP TO THE ADDRESS ON YOUR PAYPAL ACCOUNT (THIS IS DUE TO THEIR PROTECTION POLICY).  OTHERWISE, UPDATE THE SHIPPING ADDRESS ON YOUR PAYPAL ACCOUNT IMMEDIATELY PRIOR TO MAKING PAYMENT.  ONCE THE PACKAGE LEAVES AND YOU OVERLOOKED YOUR ADDRESS, THERE'S NOTHING WE CAN DO ON OUR END.  THAT'S SOLELY ON YOU TO PROVIDE US THE CURRENT AND PROPER ADDRESS FROM YOUR PAYPAL ACCOUNT.